SMS review requests that get answered in minutes
For home services, field techs, and appointment-based businesses, a text beats an email every time. Send it the moment the job's done.
Faster than email, more personal than a QR code
Shorter feedback loop
Most SMS responses land within the hour, so you can close the loop on unhappy customers same-day instead of days later.
Higher completion on mobile
The link opens straight into a one-tap star rating — no app download, no login, no typing an email.
Built-in opt-out compliance
Every send includes a STOP instruction and respects consent records, so your team isn't managing compliance by hand.
Built for real-world, appointment-driven businesses
SMS review requests earn their keep in businesses where the customer relationship is short and transactional: a plumber finishing a repair, a salon closing out an appointment, a delivery driver dropping off a package. In those moments, the customer's phone is already in their hand and the experience is fresh — an email sitting in an inbox for two days loses that immediacy entirely.
The message itself should do almost nothing except confirm who you are and ask one clear question. Skip the marketing language. "Thanks for choosing us today — mind leaving a quick review?" reads like a person, not a campaign, and that's exactly what gets a reply. Once someone taps the link, send them into the same smart form logic you'd use for email: a star rating first, then route 4-5 star respondents to Google and lower scores to a private form your team can act on.
SMS pairs particularly well with review platforms you're already importing from, since a steady flow of fresh Google reviews compounds your local search visibility in a way a one-time batch never will. If you want to see how consistent SMS asks translate into review velocity over a quarter, the ROI calculator can model it against your current job volume.
Compare plans that include SMS sends on the pricing page, and check the reply templates library for how to respond once those Google reviews start coming in.
Frequently asked questions
Turn finished jobs into fresh reviews
Send your first SMS review request with ZenX in minutes.
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