Never Miss a Google Review — and Always Know What to Say
Real-time alerts the moment a new Google Business review lands, with AI-suggested replies tailored to the rating, sentiment, and your brand voice.
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Live alerts
New 2★ review
"Food was great but the wait was over 40 minutes on a Tuesday night…"
AI-drafted reply
"Thanks for the honest feedback — a 40 minute wait isn't the experience we want. We've added two cooks on Tuesdays. We'd love to make it right next visit."
Real-time
Alert speed
1-click
Post reply to Google
Multi-location
Scales to 1,000s
How It Works
Get started in minutes, not days.
Connect Google Business
Authorize ZenX to monitor your Google Business locations — takes 60 seconds, no developer required.
Import reviews from
Importing 247 reviews…
Sarah C.: "Best service I've had in years."
GoogleMarcus R.: "Excellent product and support."
G2Emily T.: "Highly recommended."
TrustpilotGet Alerted in Real Time
New reviews trigger an instant alert with the full review text, AI sentiment analysis, and a draft reply.
Live alerts
New 2★ review
"Food was great but the wait was over 40 minutes on a Tuesday night…"
AI-drafted reply
"Thanks for the honest feedback — a 40 minute wait isn't the experience we want. We've added two cooks on Tuesdays. We'd love to make it right next visit."
Approve & Post
Edit the suggested reply if you want, then post it back to Google with one click. Done in under a minute.
Review Inbox
Lisa M.
Google"Great service! Will come back."
Replied • 2h ago
David K.
Yelp"Good product, shipping was slow."
Anna R.
Facebook"Absolutely love this!"
Everything You Need
Powerful features, zero complexity.
Instant Notifications
Email, Slack, or mobile push the moment a new review hits any of your Google Business locations.
AI-Suggested Replies
For every review, get a draft response matched to the star rating, sentiment, and specific issues mentioned.
Negative Review Triage
1-star reviews are flagged for urgent attention with a recommended de-escalation reply and an internal escalation path.
Insights, Not Just Alerts
Every review comes with auto-extracted themes — what's being praised, what's being criticized, what to fix.
One-Click Reply
Approve the AI draft and post it straight back to Google without leaving ZenX.
Multi-Location Ready
Manage alerts and replies across 1 or 1,000 locations from a single dashboard with role-based routing.
Why Real-Time Alerts Matter
The first 24 hours after a bad review are the most damaging — and the most recoverable. Speed of response changes the outcome.
Negative Reviews Compound Fast
Unanswered 1-star reviews influence every prospect who reads them. A thoughtful reply within hours can flip the impression.
Speed Builds Trust
Businesses that reply quickly to reviews — good and bad — are perceived as more attentive and trustworthy.
Replies Improve Local SEO
Google explicitly rewards businesses that respond to reviews. Consistent replies help your Maps ranking.
Built for Teams That Care About Reputation
Frequently Asked Questions
Everything you need to know about this feature.
Related Features
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