Know about a new review before your customer does a second search for you
Manually checking Google, Yelp, G2, and a dozen other sites doesn't scale past your first location or your first hundred customers. Here's what to monitor and how to act on it.
Start Monitoring ReviewsThree signals worth watching continuously
New reviews as they post
Every new review across every connected platform, timestamped and centralized instead of scattered across logins nobody checks.
Rating trend over time
A single bad week can be noise. A three-month downward trend on one platform is a signal something changed — pricing, support quality, a product update.
Recurring keywords
The same complaint — "shipping was slow," "support never replied" — showing up across multiple reviews is worth escalating, not answering one at a time.
From alert to action
Monitoring only pays off if the information reaches someone who can act on it quickly. Review alerts sent straight to Slack or email close that gap — a new one-star review lands in the same channel your support team already watches, not buried in a monthly report nobody reads.
Before alerts are useful across platforms, though, the reviews need to actually be in one place. Importing reviews from Google, G2, Capterra, Trustpilot, and other relevant platforms means your team stops toggling between a dozen dashboards and starts working from a single feed.
For teams getting a high volume of reviews, AI review insights can summarize recurring themes across hundreds of reviews in minutes — surfacing that "checkout confusion" appeared in 12 reviews this month, for instance, well before anyone would spot that pattern by reading manually.
Once you can see what's happening, respond with intent. Positive review with a strong quote? Route it toward your Wall of Love. Negative review with a fixable complaint? Get a response drafted and posted within the day.
Example alert: "New 2-star review on Google — 'Order arrived three days late, no update sent.'" Routed instantly to the ops channel, this becomes a same-day fix instead of a review that sits public and unanswered for a month.
Common questions
Never miss a new review again
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